EMMA

Mediation and Empathy in Conflict Resolution

The international events of recent years have made one crucial lesson clear: the lack of mediation and empathy in conflict management can cause far deeper damage than one might imagine.

In the EMMA project, we offer an innovative approach to conflict management education, focusing on the human experience. At the heart of this initiative is MATTERS, a platform that provides an emotionally engaging experience, allowing users to reflect on themselves and their interaction styles.

The platform seamlessly integrates with MORE, an immersive role-playing game where participants face conflict situations by stepping into characters that mirror their own challenges and realities. Through this synergy between MATTERS and MORE, we create a powerful, human-centered educational framework.

We place game participants in an abstract context to learn conflict management, encouraging them to challenge themselves in negotiation and confrontation activities. Through this journey, players step into conflict management styles different from their own, discovering new perspectives and strategies.

The main goals of the project are:

• Integrating the Matters platform into the MORE role-playing game, thereby enhancing learning and optimizing conflict management within organizations.

• Offering a unique learning experience with MORE through the integration of Matters, an advanced measurement tool that maximizes training outcomes.

• Enabling companies to identify growth areas, fostering a positive and communicative work environment.

• Providing detailed reports that help understand how to improve internal staff relations and develop strategies for constructive conflict management.

• Providing an innovative tool to public and private organizations to strengthen the impact of the MORE role-playing game, allowing for accurate evaluation of training results.

• Offering a safe learning environment, where participants simulate conflict situations, analyze their reactions and those of others, reflect on personal habits, and tackle challenges and critical points.

Anthropolis's partner is MATTERS srl. (Italy)

Click to MORE role-playing game at this link

The project was implemented with the support of the European Union under the Erasmus+ program.